1. ABOUT LAFERME CREATIVE
1.1. The domain name www.Laferme.co.uk is a web site operated by Laferme Creative.
1.2. Our postal address is 2 Webb Close, Folkestone, Kent, CT19 5LN
1.3. References to ‘we’, ‘us’ and ‘our’ in this policy are to Laferme Creative
2. THE TYPES OF DATA WE MAY HOLD ABOUT YOU
2.1. Corporate data
This is data relating to companies and other businesses who are our Customers or Visitors which is not personal data under the Data Protection Act 1998.
2.2. Personal Data
This is personal data as defined in the Data Protection Act 1998.
3. OUR COMMITMENT TO YOU
Laferme Creative Hire takes privacy very seriously and is committed to processing:
3.2. Personal data in accordance with the Data Protection Act 1998, and
4. HOW TO CONTACT US
If you have any questions about any data we may hold about you, please contact us using our postal address (see paragraph 1.2 above) or using any of the contact fields within the website.
5. HOW DO WE OBTAIN DATA ABOUT YOU?
We can obtain data about you in the following ways:
5.1. If you register an e-mail address with us to receive or download information or documents from us or by corresponding with us by any other means;
5.2. When you report a problem with the web site; and
5.3. When you browse our web site – this might include details of the pages that you look at.
6 WHAT DATA DO WE HOLD?
In order for us to provide the best possible level of service, we gather and hold the following types of information:-
6.1. Contact Information
This includes but is not limited to:
(a) Your organisation, company, partnership, sole trader or other business or organisational name;
(b) Your postal, invoicing, and delivery addresses; and
(c) Your telephone, mobile, and fax numbers, and e-mail addresses, including details of individuals who are contacts for your business or organisation.
6.2. Payment Information
This comprises your payment history, and any credit check information.
6.3. Order Information
We generate and hold information specific to your orders, including a record of those orders and payments made.
6.4. Web Site Usage Information
We may record your usage of our web site, the products you browse and your purchase history. This helps us to assist you with future purchases to reflect your company’s needs.
We may also collect information about your computer, including where available your IP address, operating system and browser type, so as to further develop and improve our site.
The information which we may collect under this Clause 6.4 includes (but is not limited to):
6.4.1 information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time),
products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling,
clicks and mouse-overs) and methods used to browse away from this page and any phone number used to call our customer service number; and
6.4.2 technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating systems and platforms.
6.5. Relationship Information
We record information relating to any communications and dealings we have with you. This includes enquires, complaints and credit checks.
We may also collect information received from other sources including but not limited to information from third parties we work closely (including, for example, business parties, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information and credit reference agencies).
7. WHAT DO WE USE YOUR DATA FOR?
7.1. Customer Relationship Management
We use your data for the purposes of administering your account(s) with us, performing, administering and managing orders or applications submitted by you and verifying your identity.
7.2. Data Analysis
We use your data along with other data we hold for analytical purposes in relation to our products and services; and to periodically carry out marketing analysis and review, develop and improve our web site and the services and products offered to you.
7.3. Site presentation
We use your data to make improvements to our site, and to ensure that content from our site is presented in the most effective manner for you and for your computer.
8 WHO DO WE DISCLOSE YOUR DATA TO?
We will not sell or pass on your details to third parties except as required by law or as deemed necessary by Oakhill Plant Hire.
We will not send you any unsolicited mail or e-mail.
8.2. Third Party Service Providers
In order to perform your orders, collect payment, and provide you with a service, we may disclose your data to third parties such as business partners, suppliers, credit and debit card processing companies and credit reference agencies.
8.3. Credit References
To help us decide whether to accept orders from you or (where applicable) allow you credit terms, you acknowledge that we may undertake whatever searches and enquiries, and obtain whatever references or other information we consider necessary, including carrying out searches with credit reference agencies.
You can contact us for details of the credit reference agencies used by us.
Credit reference agencies may add to their records details of our search which will then be seen by other organisations making searches, and may be linked to records of others associated with you, including any person with whom you are linked financially, which may include members of your household.
We may use a credit-scoring or other automated decision making system.
8.4. Administration and Legal
We may use and disclose to third parties any information we hold about you and your payment record for the purposes of administration and enforcement of this agreement and for other related purposes.
We may also supply your information including personal information to relevant authorities and other third parties where legally required or reasonably required in connection with any legal process or any legal obligations binding on us.
In the event that substantially all of our assets are acquired by a third party, your personal data will be one of the transferred assets.
8.5. Statistics and usage information
We may accumulate statistics (including information derived from your data) about our sales, traffic patterns, and related website information.
We will do this for the purpose of carrying out assessments, analysis and research in relation to our organisation, products, services, Members and customers. This is to assist in the provision of services and products to you, and to facilitate reviews, developments and improvements to our web site and the services and products offered to you. We may share this information with analytics and search engine providers.
9 DATA SECURITY
We are firmly committed to data security and we take steps to guard against unauthorised access to all Customers’ or Visitors’ data. We protect the
privacy of your information using highly secure, password-protected servers. Please note however that, despite our efforts, the transmission of information via the internet can never be completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use the strict procedures and security features described above to try to prevent unauthorised access.
10 DATA ACCURACY AND UPDATING YOUR INFORMATION
We will endeavor to keep the data we hold about you accurate and up to date. You are welcome to contact us by post or email in order to modify the details we hold about you.
11 WEBSITE USAGE TRACKING
The information we gather is analysed either in the aggregate or at a visitor level, where we feel that the data we collect will help to enhance your browsing and potential purchasing experience.
12.2. Blocking Cookies
If you do not want to use “cookies” most Internet browser programs will permit you to turn them off. Should you do this, you will still be able to access our website as normal, but some processes that depend on cookies may not work properly.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them visit www.aboutcookies.org or www.allaboutcookies.org.
13 WHERE WE STORE DATA ABOUT YOU
The data that we collect from you remains within the confines of the United Kingdom. By submitting your personal data, you agree to us retaining it to facilitate and improve our services and products. We will take all steps reasonably necessary to ensure that your data is treated securely.
14 PERSONAL DATA – YOUR RIGHTS
In relation to personal data, by law, individuals have the following rights in relation to their data personal. If you wish to exercise any of these rights, then please contact us using our postal address (see paragraph 1.3 above) or using any of the contact methods on our website. These rights are:-
14.1. Access to your data: The Data Protection Act gives you a right to be told what data we hold about you. If you wish to exercise this right, then please contact us using the steps set out above. We may charge you a fee equivalent to the maximum statutory fee from time to time towards our costs in dealing with your request.
14.2. Use causing distress: You have the right to ask us to stop using any data for any purpose where that purpose is causing you substantial distress. If you have any concerns regarding our use of your data, please contact us using the steps set out above.
14.3. Changes to your Information: You have the right to ask us to rectify, delete or block any of your personal information which is inaccurate or not up to date. You may make a request to us to change or modify your information at any time. Further, if you are aware at any time that any of the information that you have given to us has changed then please contact us using the steps set out above.
15 VISITING THIRD PARTY WEBSITES
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
In addition, if you linked to this web site from a third-party web site we cannot be responsible for the privacy policies and practices of the owners or operators of that third-party web site and recommend you check the policy of that third-party web site and contact its owner or operator if you have any concerns or questions.
17 LEGAL STATUS OF THIS POLICY
Data Protection (GDPR 2019)
By submitting either:
- An email requesting Laferme Creative Services
- An enquiry form or telephone call relating to Laferme Creative Services
- Other activities where we seek personal details;
You have given permission for Laferme Creative’s to create and maintain records on you and your company which will be held in accordance with the General Data Protection Regulations 2018 and relevant UK legislation.
Laferme Creative’s will not disseminate any data about you to third parties except where you have given us your permission or where the Laferme Creative’s is legally required to do so. This means for example that we will need to, on their request, pass information on to Her Majesty’s Revenue and Customs or other Governmental departments when and where necessary.
It will be your responsibility to inform us if the data we hold about you requires updating, for example, new contact details or business address.
Laferme Creative’s will retain your personal records for as long as we are legally obliged to. After that time, the data will be erased or disposed of in a secure and safe manner.
You are entitled to request a copy of any data that Laferme Creative’s holds about you, and/or that it is erased unless UK legislation requires it to be retained.
If you have any concerns regarding the Laferme Creative’s data protection policy, you will need to write in the first instance to:
2 Webb Close
Kent CT19 5LN